Refund Policy

RETURNS

We find that we have remarkably low return rates and are proud of the quality of products we offer. However, we understand that there may be a case in which you need to return your order and we are more than happy to accommodate returns and exchanges on new and unopened items. 
 
 

MAY I RETURN MY ORDER?

We are more than happy to accommodate returns on unused products within 48 hours of the delivery date for your order. You may return your Luxy Lemon item(s) only if they have been unopened and unused. We reserve the right to refuse an exchange or refund if items are non-saleable as indicated on their respective product pages.

Items marked as final sale cannot be returned for refund, or exchange. All sale items are final sale. 

 

***Please note: Orders placed using our Cyber Monday Flash Sale 40% off code are final sale as indicated on our terms & conditions and are not eligible for returns or exchanges.

 

HOW DO I MAKE A RETURN?

To an initiate a return, please contact us first by email at contact@luxylemon.com or through our contact form. Contact must be made within 48 hours of receiving your order to be eligible for a return/refund. We will then provide our return shipping address where return packages will be inspected to qualify for a return. All products must be shipped back unopened, in original packaging and condition or a return will not be issued. 

 

We are not responsible for lost return packages through the post, so we advise that all returns and exchanges are sent to our facility, tracked. 

 

DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

You are responsible for all return shipping costs. Exchange items will be shipped at no additional cost. We are not responsible for any lost return packages so we advise that all returns and exchanges are sent back to our facility, tracked. Please obtain proof of postage and hold onto the tracking number for reference. 

*Original shipping charges are non-refundable and will be deducted from the refund. Return shipping costs are not reimbursed.

 

WHEN WILL I RECEIVE MY REFUND?

Once your return has been accepted, a refund will be issued to your original payment method. You will receive an email notifying you of the refund and should receive the funds back into your account up to 8 business days later, depending on your bank's processing times. Please email us after this time if you still do not see the amount returned. 

  

Questions?
Happy to help at contact@luxylemon.com :)